Last updated: 25 October 2026
1. Information you choose to provide
If you contact the agency by phone, WhatsApp, or a website form, you may choose to provide details such as your name, contact information, and the contents of your message. Please provide only information needed for your enquiry. Do not send passwords, card details, or sensitive identity documents unless a lawful, necessary, and secure process has been explicitly provided.
2. Technical information
Like many websites, the hosting provider or site tools may process technical data such as IP address, browser type, device information, requested pages, timestamps, and basic security logs. Confirm with your hosting provider which logs are actually collected and how long they are retained.
3. How information may be used
Information may be used to respond to enquiries, maintain website operation, protect against spam or abuse, troubleshoot technical problems, and meet applicable legal obligations. The owner should not use personal data for additional purposes without an appropriate lawful basis and required notice or consent.
4. WhatsApp, phone, and external platforms
When you use a phone link, WhatsApp link, map, social network, or other external service, that provider may process information under its own policies. Review the relevant provider's terms and privacy information. The website owner does not control all data practices of external platforms.
5. Cookies and similar technologies
The website may use essential browser storage or cookies if features or analytics tools are installed. The owner should audit the live website, identify any analytics, advertising, or tracking technologies, and update this section and any consent mechanism to match actual use. Do not claim that no tracking occurs without checking.
6. Sharing and service providers
Personal information may be accessible to authorised personnel or service providers who help operate the website, communications, hosting, or security, where appropriate and lawful. Information may also be disclosed when legally required. The owner should list any actual processors and sharing arrangements where required by law.
7. Data security and retention
Reasonable technical and organisational safeguards should be used to protect information, but no internet transmission or storage method can be guaranteed completely secure. Retain enquiry data only as long as needed for its stated purpose, legal requirements, dispute handling, or legitimate security needs, then securely delete or anonymise it.
8. Your choices and requests
Depending on applicable law, you may be able to request access, correction, deletion, restriction, or other action regarding personal information. To make a request, contact the website owner through the official channel and provide enough information to identify the relevant enquiry without sending unnecessary sensitive documents.
9. Children's privacy
This website is intended for adults aged 18 and over and is not designed for children. If the owner becomes aware that information has been collected from a person who should not use the site, the owner should take appropriate steps consistent with applicable law.
10. Policy updates and contact
This policy may be updated when the site's tools, practices, or legal requirements change. Before launch, add the correct business contact details, confirm retention and processor details, and seek legal advice where needed. This template is not a substitute for a policy tailored to the actual business.